Dear
Guest,
Welcome to our hotel. For your own comfort, we would like
to begin by detailing our in-house rules, which will help
us to serve you in the best possible way.
HOTEL RULES
1. Checking in:
Our employees are not authorized to check you in unless
you have paid in advance, or unless you present a
voucher from a travel agency with whom we have an
agreement.
1.1)
Alternatively, you may give us your credit card number
and sign the electronic sales voucher, which will be left
open. Then, once you have paid using the electronic payment
machine, the sales voucher that you signed previously
will be torn up in front of you.
1.2)
When you check in, you will be given a guest card. In exceptional cases we
can issue two magnetic keys that are valid for your entire stay. Those
keys will open not only the door to your apartment, but also the building’s
front door and garage gate.
You will also be given a code which you can tap into the main door if you loose
your card. If you do loose the card, please report the fact to the reception
immediately. The card will be cancelled and you will be issued with another
one to ensure
your security. In emergency cases, you can call the mobile phone number detailed
on your guest card.
2. Checking out:
On the day of your departure, you must leave your apartment
by 11 a.m. If you prefer, you can deal with all checking-out
procedures before midnight on the previous day of your
departure.
3. Breakfast:
A continental breakfast is also available, which you
can order on the terrace or in the dining hall for 3€,
or in your apartment for 5€.
When you check in, please state whether you want breakfast
during your stay, and in what form.
3.1)
Should you want breakfast in your apartment, please inform
the night receptionist of the time you would like it
to be served. Last serving is at 11 a.m. Please also
state if you prefer a continental breakfast with
tea, black coffee, white coffee, hot chocolate or cappuccino.
4. Wake up service:
If you would like to be woken up at a certain time,
please notify the reception of of the time. Such requests
must be made before midnight.
Dial nine (9) on your apartment telephone.
5. Telephone calls:
All telephone calls to outside numbers are pass through
the reception. Tell the receptionist which number you
wish to dial and the call will be passed on to you.
The cost
of each unit is 50 cents (0.50€).
6. Use of the swimming pool:
For safety reasons, the swimming pool is not in use after
sunset.
7. Noise:
Due to a matter of respect and consideration with all
the guests, we kindly ask you for the special attention
to be quiet in all social areas and corridors, bearing
in mind that most of our guests come
to relax.
8. Damage:
You will be charged for any deliberate damage on the
hotel. Depending on the seriousness of the damage, the
company may take any legal action it deems necessary.
9. Complaints:
The hotel has a complaints book. Should you have reasons
to complain, please identify which employee your complaint
is directed against, the time of the occurrence, and
please report the fact to the management, who should
be called to the location.
10. Security
10.1) Safekeeping of valuables
Under the terms of Regulatory Decree no. 34/97 of 17
September 1997, this company will not be held responsible
for cash, jewellery or other valuable objects which are
not deposited
in the individual safety boxes available for rental in
the apartments, via the safekeeping service at the reception.
10.2) Always remember to close the building’s front
door and to check that the car park’s electronic
gate is properly closed.
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